Official Channel
support@focusfirst.meInbound email is handled via Cloudflare Email Routing for stable delivery.
Contact
Support and Contact
All official FocusFirst requests are handled through a single support channel. Product issues, account questions, and privacy requests are processed through the same workflow to reduce missed responses.
Before Contacting
- Include screenshots and reproduction steps for reproducible issues
- For privacy requests, include account email and request type
- Check Help docs first for common issues
Request Handling Flow
01
Intake
We classify request type and verify required details.
02
Investigation
We reproduce issues, review logs, and determine handling path.
03
Response
We send results, share follow-up actions when needed, and close the request.
Response Standards by Request Type
| Type | Initial response | Notes |
|---|---|---|
| Bug and feature requests | Initial response in 2-3 business days | Reproduction steps and screenshots significantly improve turnaround. |
| Privacy-related requests | Handled after identity verification | Include request type (access/correction/deletion) and account email. |
| Partnership and other requests | Processed in business-day order | Share objective, timeline, and expected collaboration scope. |